UK based internet auction site CQout Ltd (pronounced âSeek You Outâ) this week celebrates having over a quarter million items for sale on CQout for the first time, cementing its position as the UKâs second largest internet auction site.
Set up in 1999 by London Business School graduates Siamak Bashi, Tony Newton and Mike Rees, CQout has grown quietly by word of mouth, content to watch other auction sites come and go. During that time the site has developed a solid reputation for security and customer service to the point where it now has users in over 50 countries.
Commenting on how another auction site can exist in the shadow of the giant that has become known to disgruntled users as âFeebayâ, CQout Managing Director Siamak Bashi said âWe think people should have a choice, whether itâs on the High Street or the internet. Our view is that people do sometimes need help and value real customer service, so if you call us, youâll get through to a real person whoâll help deal with a problem or offer adviceâŠand unlike some others we do respond to email! Also, from Day One, weâve insisted on a rigorous validation policy to ensure that users were genuine: some people loved that, some hated it, but time has proved that we were right to work harder than certain other sites to keep out potential fraudsters and scammers.â
But why would a user choose to buy or sell on CQout rather than the market leader?
âPart of it comes down to personal service, some of itâs down to simple economics,â explains Bashi. âIf the cost of selling goods gets too high, sellers will look for an alternative. Our job isnât to knock the opposition, but the fact is that the nickname âFeebayâ is something that our customer service people hear time and again. Contrast that with our own âno sale, no feeâ policy, and you see that for a big seller, using our site can make a real difference to their âbottom lineâ.â
CQoutâs claims are borne out by customer testimonials:
âWe were really getting really squeezed by âFeebayâsâ charges, and someone recommended CQout, " says John Hilton, who has sold through CQout for over a year and typically has 500 items for sale on CQout at any given time. "Weâd never heard of them, but we thought weâd give them a go and the relationship has grown from there. They even run the sales side of our own website, which minimises the work we have to do. We recommend anyone who wants to control their cost of sales and get decent service into the bargain to give CQout a spin. Donât expect your sales to take off immediately, but if youâre prepared to do a bit of work telling your customers where youâre selling, theyâll come and find you.â
CQout reminds potential users that listing at CQout doesnât have to be exclusive. âWe have lots of users that list on other auction sites as well,â confirms CQoutâs Siamak Bashi. âWith bulk upload tools that accept input from other auction sitesâ formats and input from Excel or SQL databases, weâll bend over backwards to help new CQout users get their goods listedâŠand as CQout operates a âno sale, no feeâ policy on standard listings, why not grab yourself an additional channel for your goods that costs you nothing?â
About The Author:
Auction Lotwatch have been providing a selection of free auction tools and information to the online auction community for over five years.
Article Source: http://www.auctionezone.com/article25.html